PHILOSOPHY

Mirabel Hotel & Restaurant Group was founded by David Fink in 2004. The company is distinguished by its properties’ European style, gracious hospitality, contemporary ambiance, and culinary experiences in chef-driven restaurants.

David’s Heart of a Servant philosophy is the cornerstone of the company’s success in meeting the high standards of the luxury traveler or diner. Every member of our team understands that having a Heart of a Servant Mentality means that each team member must possess a general attitude and desire to please our guests in both thoughts and actions.

“Going above and beyond in guest service is the norm these days, what we expect is genuine, caring attitudes and anticipating every guest need in advance of their request. Great service is the ability to anticipate every guest need and exceed their expectations at every level.

What we say to our guests and how we say it are the basic building blocks to exceptional guest service. All of us should constantly look for opportunities to enhance the satisfaction of our guests. This requires a committed, team approach. We are all expected to accommodate guest requests and needs as they arise. The primary tools in accomplishing this are Knowledge of your job, the products and services we provide our guests, and you’re Attitude when delivering that knowledge, service or product. Remember to always interact with our guests in the most pleasant and efficient manner.”